Terms

LAMINATED GOLD GUARANTEE

For a period of 1 year

What covers:

Manufacturing defects: in cases in which the client receives the products and they are defective due to situations such as: imperfection in welding points, brooches whose mechanism is malfunctioning, detachment in the fabrics of the jewel, oxidized or discolored parts where poor adhesion of the gold laminate.

The client is responsible for reviewing the conditions in which the garments arrive once they are in their possession, for this reason they have 10 business days to give notice and request a guarantee for manufacturing defects.

Quality: That due to the conditions of the garment and not due to physical damage caused to it by the client or a third party; discoloration and fall of the gold foil that covers the jewel occurs, leaving its interior exposed, this excludes clasps and terminals.

Warranty Exclusions:

• That, due to use and pressure, the fabric may widen or become deformed.
• Deterioration of gold foil due to exposure to acids or strong chemicals.
• Forceful detachment of the tissue or components of the jewel, including those involuntary cases.
• Degradation of the gold foil due to issues inherent to misuse, accumulation of dirt and humidity due to lack of hygiene and care, and overexposure to extreme or corrosive environmental conditions.
• Use of chemicals or shine creams not suitable for lamination on garments

SATISFACTION GUARANTEED:

The customer has the right to request a refund of their money in the event that when the product arrives, they are not satisfied with it, so they will have 5 business days to report their request for a money back, for this the customer will have to return the garment to Davman Persa SAS within a period of no more than 10 business days, the client must bear the shipping costs without the possibility of claiming them or any additional cost incurred to return the garment, this to comply with the Refund conditions must not show signs of use.

SHIPPING COSTS FOR EXCHANGES AND WARRANTY

The customer must bear the shipping costs from their point of residence to the address where we indicate, but for the return to the customer Davman Persa SAS will bear the shipping costs for up to (one)1 single event or change as long as whether in Colombian national territory, any additional transportation costs must be assumed by the client.

CHANGES

The client has the right to request an exchange of both size and item according to the availability of Davman Persa SAS. The request must be made up to 8 business days after having the garment. If the client wishes to exchange for an item of greater value, the excess must be paid. If the item is of lower value, you will receive as compensation a bonus or credit balance that you can spend on other items with an expiration of 1 year from the moment the exchange is made.

MARGIN OF ERROR SIZING

The sizes in centimeters or millimeters displayed in our sales channels or customer service are approximations, so the possibility of variations of plus or minus 0.7 centimeters in the measurements must be taken into account.

SIZES

• If it is not specified, or if no clarification, request or response is received from the client, the following sizes will be sent:
• For couple bracelets, one 18 cm and the second 16 cm, if there is no size 16 cm in said reference, two sizes 18 cm will be sent.
• For men's bracelets, size 18 cm will be sent, if there is no 18 cm in the reference, size 20 cm will be sent.
• Ladies' bracelets, 16 cm will be sent, if there is no size 16 cm in the reference, 18 cm will be sent.
• Men's chain, it will be sent 60 cm, if there is no 60 cm in the reference, it will be sent 50 cm.
• Women's chain, it will be sent 45 cm, if there is no 45 cm it will be sent 50 cm.

JEWELRY PARTS

It is understood that each piece sold in a set or combo, by itself, constitutes a piece of jewelry, so in the event that there is a need for a refund or exchange and only one of these pieces is the one required for warranty, we will proceed. only with the piece that fails, that is; If only the clasp of a chain fails, only the clasp will be replaced, not the entire chain. In the same way, the pendant, the chain, the earrings and other accessories sold separately or together are separated. It will work the same in the case of the couple bracelets, each of them understood as a separate piece from the other, in case of the need for a refund, guarantee or exchange and if only one of them fails, a refund will be made for only one of them and not for the set.

REFERENCE LIFETIME WARRANTY

In the case of silver where a lifetime guarantee is expressed; refers to the material and its physicochemical properties of 925 silver as well as the genuineness of its material, and the client can then claim in the event that the material undergoes a reaction that is not typical of silver, meaning that this is not the true material of the silver. garment.

Therefore, this excludes warranty for detachment of the fabric or mechanism of the garments, as well as reactions of the silver that modify its color, texture or flexibility, as well as turning black due to prolonged exposure to sulfur in the environment between others.

ERROR IN SHIPPING DATA

We are not responsible for any mistake on the part of the customer regarding their shipping information, and if for this reason the garment is returned or lost.

If the error is ours, we will assume the additional shipping costs.

PERSONALIZATION

No exchanges, returns, or refunds are allowed on personalized pieces such as marked rings.

CONTENTS OF PARTS

For the manufacture of jewelry, metals such as gold, copper, tin, zinc, silver, aluminum, iron, steel, phosphorus, manganese, silicon, rhodium and chromium may be used, as well as traces of regulated metals such as nickel, cadmium and lead. For the latter, a jewel is considered hypoallergenic or nickel-free when its contents are:

Nickel: released at a rate of less than 0.5 micrograms per cubic centimeter per week

Lead: equal to or less than 0.05% of its weight

Cadmium: equal to or less than 0.01% of its weight

If the client is hypersensitive to any of the last mentioned please refrain from using the garments, we are not responsible for any adverse reaction developed by prolonged contact or use of the garments.